Privacy Policy

Alexander Hamilton GDPR Privacy Notice

Below is the privacy policy for this web site and explains what information we collect about users of our site, and describes how we will use it.

We may collect the following information:

  • details you provide on newsletter registration or form completion
  • observational data gathered from your visits to this site

We will use the information collected:

  • for administering membership of our newsletter subscriptions
  • to personalise your experience with us
  • to enable us to provide you with better information

We will monitor your use of our web site in order to identify customer preferences and track the volume of traffic on particular pages. To enable this cookies may be used to track movement about the site for analysis purposes. This will enable us to improve visitors experience on the site.

We may use your information to send you information you request. We may send you offers or information which we think you may be interested in. We offer you the choice to “opt in” to our information services, and the right to “opt out” again at any time.

Use of Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. The information contained can then be retrieved by the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites.

You can find more information about cookies at:

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the International Chamber of Commerce guide for cookie categories.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a specific visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organizations.

Changing your Cookies settings

If you do not want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
This site uses strictly necessary and performance Cookies.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.allaboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

 

Privacy Notice

Updated 25th may 2018

The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR], the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.

The data controller is Alexander Hamilton, the information Governance Lead is Teresa Kayne.

This Privacy Notice is available on the practice website at www.hamiltonpodiatrywalton.co.uk and at reception or by calling 01932 227233.

You will be asked to provide personal information when joining the practice. The purpose of processing your personal data is to provide you with optimum foot care and prevention.

The categories and examples of data we process are:

  • Personal data for the provision of foot care
  • Personal data for the purpose of providing treatment plans, recall appointments, reminders or estimates.
  • Personal data such as details of family members for the provision of health care to children or for emergency contact details
  • Personal data for the purposes of employed and self-employed team members employment and engagement respectively
  • Personal data for the purposes of direct mail to inform you of important announcements or about new treatments or services.
  • Special category data including health records for the purposes of the delivery of health care and meeting our legal obligations
  • Special category data to meet the requirements of the Equality Act 2010
  • Special category data details of criminal record checks for employees and contracted team members
  • Special category data including health records

We minimize the data that we keep, and do not keep it for longer than necessary.

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.

  • Personal data is stored in the EU whether in digital or hard copy format
  • Personal data is obtained when a patient joins the practice and when a patient is referred to the practice

For full details of where your data is stored, please ask to see Information Governance Procedures.

We have established the following lawful basis for processing your data:


Our lawful basis for processing personal data:

  • The legitimate interests of the dental practice
  • To comply with our legal obligations
  • Consent of the data subject
  • Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract

 

Our lawful basis for processing special category data:

  • Processing is necessary for health care purposes
  • Processing necessary for identifying or keeping under review the existence or absence of equality of opportunity or treatment between groups of people with the view to enabling such equality to be promoted or maintained
  • We obtain consent of the data subject to process criminal record checks

 

The reasons we process data include:

  • To maintain your clinical records
  • To provide you with treatment and health advice
  • To carry out financial transactions with you
  • To communicate with you as and when required including appointment reminders, treatment plans, estimates and other communications about your treatment or the practice
  • To communicate with your next of kin in an emergency
  • If a parent or carer, to communicate with you about the person you parent or care for
  • To refer you to other Podiatrists or doctors and health professionals as required
  • To obtain criminal record disclosures for team members
  • For debt recovery
  • To continually improve the care and service you receive from us

 

The personal data we process includes:

Your name, address, gender, date of birth, NHS number, medical history, family medical history, family contact details, marital status, financial details for processing payment, your doctor’s details and details of treatment at the practice. We may process more sensitive special category data including ethnicity, race, religion, or sexual orientation so that we can meet our obligations under the Equality Act 2010, or for example to modify treatment to suit your religion.

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records or to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention procedure available from the practice.

We obtain your personal details when you join the practice, when you complete a registration or medical history form and when another practitioner refers you for treatment at our practice. Occasionally patients are referred to us from other official sources such as NHS clinics or hospitals.

 

You have the following personal data rights:

  • The right to be informed about the collection and use of your personal data
  • The right of access – to have a free copy of your data that we have
  • The right to rectification –  to correct the data we have if it is inaccurate or incomplete
  • The right to deletion of your personal data (clinical records must be retained for a certain time period)
  • The right to restrict processing of your personal data
  • The right to data portability – to have your data transferred to someone else
  • Rights in relation to automated decision making and profiling
  • The right to object to the processing of your personal data.

 

Further details of these rights can be seen in our Information Governance Procedures or at the Information Commissioner’s website. Here are some practical examples of your rights:

  • If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
  • If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.

We have carried out a Privacy Impact Assessment. The details of how we ensure security of personal data is in our Security Risk Assessment and Information Governance Procedures.

Comments, suggestions and complaints
Please contact the IG lead at the practice for a comment, suggestion or a complaint about your data processing at alex-hamilton@btconnect.com, or 01932 227233 or by writing to or visiting the practice at 71a Hersham Road, Walton on Thames, Surrey, KT12 1LL.. We take complaints very seriously.

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

Thank you.

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